BOOKINGS, PAYMENT METHOD AND GENERAL RULES
All inquiries and bookings shall be submitted through our website or in person at the reception of our camp. By reserving a capacity through this website, the user declares that they accept these General Terms and Conditions pertaining to the service in full. Everything listed below thus becomes binding for both the user of the service and for Camp Lupis.
When reserving a capacity, the user of the service shall provide all required information. In order for a booking to be considered valid, the user of the service must guarantee their booking by paying a deposit.
Payment shall be made upon arrival at the reception, by credit card or cash, or by payment to a business bank account.
Camp Lupis implements appropriate technical and organizational measures to protect personal data.
All bookings shall be considered valid only after the payment of the deposit. The deposit amount shall be fully deducted from the amount of the final invoice with respect to the booking made.
Discounts do not add up.
ACCOMMODATION TAX
Pursuant to regulations governing the payment of the accommodation tax, the user of the service shall pay the accommodation tax when paying for accommodation at the camp.
SERVICE PRICES
Service price represents the amount per person/day as stated in the price list for the services. Additional services are not included in the price and the user pays extra for such services. Camp Lupis reserves the right to change the prices of services at any time. For customers who have paid a deposit or provided an acceptable guarantee for the booking, Camp Lupis guarantees to charge them the prices that were valid at the time of the booking. Prices and terms and conditions stated in the valid price list shall apply for stays without a booking.
CATEGORIZATION AND DESCRIPTION OF SERVICES
The facility and accommodation units within Camp Lupis are categorized by the competent authorities of the Ministry of Tourism of the Republic of Croatia in accordance with applicable legislation.
CAMP LUPIS’ RIGHT TO CHANGE AND CANCEL A BOOKING
Camp Lupis reserves the right to change the booking or the manner of service provision at any time, if circumstances beyond our control, which cannot be foreseen, avoided or delayed, should arise. The confirmed accommodation unit can be replaced with an accommodation unit of the same or higher category, given that the price that was valid at the time of booking confirmation remains unchanged and that the guest was informed about the change timely. If an alternative accommodation cannot be provided, and the booking is paid in advance, Camp Lupis reserves the right to cancel the booking and refund the full amount paid.
RESERVATIONS, PAYMENTS AND CANCELLATION POLICY
Reservations are confirmed upon payment of a 30% advance payment (deposit).
The deposit includes a non-refundable reservation fee of EUR 40, which covers the administrative processing of the reservation and the allocation of the accommodation unit or camping pitch. This reservation fee is earned upon confirmation of the reservation and is non-refundable in all circumstances, including cancellation by the guest.
The remaining balance shall be paid either by bank transfer to the designated IBAN account before arrival or at the campsite reception upon check-in, unless otherwise agreed.
Cancellation by the Guest
If the reservation is cancelled 61 days or more before the scheduled arrival date, Camp Lupis shall refund the paid deposit excluding the non-refundable EUR 40 reservation fee, or, at its sole discretion, convert the refundable amount into a voucher valid during the current or following season.
If the reservation is cancelled 60 days or less before the scheduled arrival date, the entire deposit paid is non-refundable.
Failure to Arrive
If the guest fails to arrive by 22:00 on the scheduled arrival date without prior notice, Camp Lupis reserves the right to cancel the reservation and reassign the accommodation unit or camping pitch. In such cases, all amounts paid are non-refundable.
Early Departure
In the event of early departure, Camp Lupis reserves the right to charge the full value of the reserved stay. Any refund, voucher, price reduction, or other compensation shall be granted solely at the discretion of Camp Lupis and shall not constitute a legal obligation.
Changes to Reservations
Requests to change reservation dates are subject to availability and may be accepted or declined at the sole discretion of Camp Lupis.
Camp Lupis may, without any legal obligation, offer one or more of the following alternatives, depending on availability, the timing of the request, and the individual circumstances:
- change of reservation dates;
- voucher for a future stay;
- partial refund; or
- another reasonable alternative.
Guests have no automatic right to any such alternative arrangement.
Responsible Booking
Guests are kindly requested to book responsibly. A confirmed reservation means that the accommodation unit or camping pitch is reserved exclusively for the guest and cannot be offered to other guests for the same period.
If guests are uncertain about the duration of their stay, Camp Lupis recommends checking availability by telephone and, where possible, arriving without a prior reservation.
Extensions of stay are subject to availability and must be arranged with the reception before the original departure date.
Discounts
Discounts and benefits provided by camping partners, camping cards, or affiliated organisations are applied exclusively at the reception and only in accordance with the terms and conditions of the respective partner.
GUEST’S RIGHT TO CHANGE OR CANCEL A BOOKING
If the guest wishes to change or cancel a reservation, the request must be submitted in writing via e-mail.
Cancellation and payment conditions are governed exclusively by the “Reservations, Payments and Cancellation Policy” section of these Terms and Conditions.
RIGHT OF WITHDRAWAL
Pursuant to Article 16 of Directive 2011/83/EU on consumer rights, accommodation services provided for a specific date or period are exempt from the standard 14-day withdrawal right applicable to distance contracts.
OBLIGATIONS OF CAMP LUPIS TOWARDS THE USER OF THE SERVICE
Camp Lupis shall constantly assess the quality of the service provided, pursuant to legislation, rules of the profession, and generally accepted customs and traditions in the tourism and hospitality industry. The Camp shall strive to fulfill its obligations in full unless circumstances beyond our control should arise.
OBLIGATIONS OF THE USER OF THE SERVICE
The user of the service shall obtain all required personal documentation and have it on them on arrival at and on departure from the accommodation units of Camp Lupis. The user of the service shall adhere to the house rules stipulated by Camp Lupis.
FORCE MAJEURE
Camp Lupis shall not be liable for inability to provide services due to force majeure events beyond reasonable control.
RIGHT TO COMPLAIN
If the services from the offer are of poor quality, the guest can file a written complaint. Every guest has the right to complain about the undelivered paid service. Each guest – the holder of the confirmed reservation – shall submit a complaint separately. The guest shall cooperate with the staff of Camp Lupis in good faith in order to eliminate the causes of the complaint.
Complaint procedure:
The guest is obliged to immediately report the inadequate service at the reception or inform Camp Lupis about it via e-mail: marija@camplupis.tcloud.hr, or by mail to the following address: Lovište 68, 20269 Lovište.
Camp Lupis shall confirm the receipt thereof in writing and respond to the complaint within 15 days from the date of submission of the complaint.
JURISDICTION
All disputes or disagreements shall be resolved amicably in a manner acceptable to both parties, and if no solution can be reached, the jurisdiction of the locally competent court in Croatia.
PROTECTION OF PERSONAL DATA
Data covered by the privacy policy system
The data we ask from guests and which are protected are as follows: name and surname, address, e-mail address, telephone and/or mobile phone number, payment method, invoices and other information that you have provided and stressed that you wish to keep them confidential.
Purpose of the obtained data
All data received from the guest are used exclusively to respond to the guest’s request as efficiently as possible, to ensure the provision of the requested service, for the purposes of our internal statistical data processing.
Camp Lupis guarantees that the collected data will be used only for the stated purposes.
By providing your personal data through all forms of communication, you give your explicit consent to Camp Lupis to contact you for the stated purposes. If you do not want Camp Lupis to contact you, you are obliged to explicitly inform Camp Lupis thereof in writing.
Duration of the privacy policy
When you submit your data, you give us consent to contact you.
Content of the privacy policy
We will not sell, rent or make available your e-mail address and other information to third parties without your consent, as this is contrary to our privacy policy. Camp Lupis shall not be responsible for accidental error or error due to force majeure, or other objective circumstances that may cause an accidental breach of the guaranteed protection of your data but we guarantee that the error will be remedied as soon as possible.
Cookies and internet technologies
As with many other websites, our site may use cookies and other technologies that make it easier for us to deliver content depending on your areas of interest, process bookings or requests, and/or analyze the characteristics of your visits. Cookies alone cannot be used to reveal your personal identity. When you access our website, this information identifies the properties of your browser to our servers, but not your information.
If you want to delete or disable cookies on your computer at any time, you can update your internet browser settings.
Protection of children’s personal data
Camp Lupis neither wants nor intends to collect personal data of persons under 15 years of age, nor will use it in any way or disclose it to third parties. The personal data of the child and the parents shall be deleted from our database if the parents should request us to do so.
Change of data
You can contact us at any time to review your personal information, as well as to update, modify or delete information. Until then, we shall be using your old data for the purposes stated above.